SERVPRO of Westlake

I had an excellent experience with SERVPRO and want to specifically recognize Dan and Jesse for their outstanding service. They are always incredibly efficient, super responsive, and extremely professional throughout the entire process. Their clear communication, attention to detail, and willingness to go above and beyond made a stressful situation much easier to manage. Thank you, Dan and Jesse, for your exceptional work. I highly recommend SERVPRO to anyone in need of reliable and professional restoration services.

Thank you, Dan, and Jesse, for your exceptional customer service, communication, and prompt responsiveness. It is not easy to find industry partners with superior professionalism, reliability, and highly efficient and Servpro defiantly is that and more. In difficult or stressful times, rest assured you will be in excellent hands. I vastly recommend Servpro.

SERVPRO of Westlake has been absolutely amazing to work with! Their team handled multiple water intrusions and biohazards for us with exceptional care and professionalism. I’d especially like to praise Jesse, who was incredibly attentive and professional. He went above and beyond in managing both communication and coordination, making the entire process smooth and stress-free. A big thank-you as well to Dan in the back office, who supported everything efficiently behind the scenes. Their customer service is outstanding—quick responses, great availability, and true dedication to their work. I highly recommend SERVPRO of Westlake for any restoration or cleaning needs!

I recently had to deal with a mold remediation issue after the ceiling in our living room collapsed due to a persistent toilet leak from the bathroom above. The water exposure led to significant mold buildup, and after soaking into the ceiling below, resulted in a collapse of a part of the ceiling that required bringing in a professional team. This company was one of several that was recommended by our home insurance, and one I was willing to try as the others had horrendous reviews. Servpro responded quickly and from the initial assessment through each stage of remediation, they kept us updated on what needed to be done and the timeframe involved. It was reassuring to know exactly what was happening at each stage and to have a clear understanding of the costs involved. While we obtained estimates from several other places as well to get a better idea of reasonable cost, working with Servpro was less friction with our insurance company. One of the standout aspects was how they handled communication with our insurance provider. They worked with us to negotiate a rate that was reasonable for everyone involved, which saved us a lot of back-and-forth with the insurance company. Not only did they handle the mold remediation, but they performed the rebuild as well. The process for that was also quick and painless. Overall, the experience was efficient and thorough. I appreciated the level of transparency and the fact that they addressed our concerns professionally without overselling the situation. I really don't have complaints, and would certainly recommend them for anyone needing solid mold remediation services.

Servpro of Westlake was prompt, professional, and adept. They answered their phone right away and deployed the crew the same day.