SERVPRO of West Monroe County

Today my family experienced sewer water in our basement, it was awful. I immediately called Servpro, and within 30 minutes they were at the house. They emptied, cleaned, and disinfected the areas. They cleaned up after themselves every step of the way and were professional and knowledgeable the entire time. I want to give a huge shoutout to Justin, John, and Ken. This awesome team worked efficiently, protected the areas. Their whole crew was fantastic from start to finish! They truly went above and beyond. I recommend them 100%! And they do so much more! Definitely using them again. Thank you!!

This company is awesome. To wake up to a flooded basement after the water heater busted is anyone's nightmarre. You know how it is finding a plumber, but they came right after I called. So efficient. Within 3 days water gone and no smell amazing. Walked thru it and patientlydid a wonderdul professional job. Couldnt thank tem enough. Would definitely call them again and highly recommend them. Nancy

I found my water heater had broken and leaked throughout my finished basement at 7:30 in the morning. I contacted my insurance company around 9 o’clock and they gave me several phone numbers, including serve pro. I called all three of them and Servpro called me back first They had a manager in the area and he was there by 10:30 AM I had already contracted to have my water heater changed out that morning and the mechanic said he would be done by 1:30 servpro had a team of four professionals at my house by 1:35 PM and they were done ripping up almost 70 yards of carpet and another 450 ft.² of laminate floor and brought in 10 fans and a commercial Grade dehumidifier. By Friday, my basement was completely dry and they picked up the equipment first thing in the morning at my request They were on time, professional, and extremely neat They work directly with my insurance company, and I am very happy to recommend them to family friends and anyone else that needs any type of restoration services. Rob Farruggia Jr.

We had a house fire in September 2023 and it was my first (and hopefully last!) experience ever with any sort of disaster like this to my home. The fire began in our garage and spread through our kitchen and other areas of our home. I didn’t know where to begin with what to do next. Servpro was there with us every step of the way from the day of the fire all the way until the day we moved back into our home. We first met with Jim and Justin who made sure everything went smoothly with the clean up of our home. They cleared out our belongings as well as cleaning and storing them for us in such a careful and caring way. Right from the start, they were open and honest about timelines and kept me updated on each step that was coming next so I knew what to expect. They gave me a feeling of control back when I felt like I had none and took care of all the details with the insurance company which allowed me to focus on my family and getting back to work. Once the clean up and demo was finished we hired Servpro to restore our home and began working with Mike. Mike and Jim met with me and took the time to listen to my concerns and wishes for my home. I was able to pick out every last detail. The subcontractors that worked with Servpro were all fantastic as well. They showed so much care for our home, cleaned up after themselves and did such an amazing job! Everyone showed up when they said they would and all of them were so well informed about what was going on which speaks to the great communication they received. Mike was beyond patient with me throughout the entire process. I had lots of questions and he answered every single one and always returned my calls quickly. I never was left wondering about anything and felt so informed and at ease every step of the way. I truly could not have gotten through this experience without his expertise and reassurance and our home is beyond beautiful now!! I would give servpro a thousand stars if I could.

Came to the rescue within a couple hours of initial call for help. Immediately removed all wet carpet and pad. Setup equipment to dry a couple days. Realized Drywall was still wet. Removed Drywall and batting insulation up 1foot from floor. Ran equipment 2 more days til it became dry. Thanks so much for your assistance with the results of a broken Hot water pipe.