SERVPRO of San Diego East

Our family went through one of the hardest experiences of our lives after major water damage severely impacted our home, and I cannot express enough how grateful I am for the entire SERVPRO team, who supported us from day one. Every single person played a vital role in helping us get through an incredibly stressful and emotional time. The emergency services team — Nico and Claire — were our first lifeline. Nico arrived quickly, walked us through the entire mitigation process, and treated our home with professionalism and compassion. In a moment of chaos and uncertainty, they brought order, clarity, and genuine care. The pack-out and moving team — Lenny and June — were outstanding. They handled every belonging with respect, patience, and attention to detail. Watching them work gave us so much comfort. They treated our possessions as if they were their own, and their kindness made a difficult process feel easier to endure. The rebuild team, led by Dennis, was exceptional in every phase of the restoration. From drywall and paint to cabinets, flooring, plumbing, and electrical work, Dennis ensured everything was done with craftsmanship and precision. He kept us informed, stayed organized, worked with our claims adjustor and insurance company to get everything covered, and went above and beyond to make sure our home was restored beautifully. And behind the scenes, Sara in accounting was a true blessing. She is an angel and helped us manage the large payments we needed to keep track of. She helped us navigate the whole process and went to bat for us to make sure we made it through. This organization didn’t just repair our home — they helped stabilize our family during one of the most difficult periods we've ever faced. Their compassion, professionalism, and dedication meant more to us than they will ever know. Thank you, from the bottom of our hearts, to Nico, Claire, Lenny, June, Dennis, Sara, and the entire SERVPRO team. You made an unbearable situation manageable, and we are truly and deeply grateful.

As a Maintenance Supervisor in the Property Management industry, it is absolutely vital that I have someone I can rely on for floods and water damage. Matt at Servpro did an excellent job! His knowledge and expertise in handling a flood that affected multiple units were outstanding. Matt ensured a consistent flow of information from the initial contact to completion. All work was performed with superb cleanliness and above standard.

Unfortunately we had to go through the abatement process three times because of water leakage that caused black mold in our house. Each time Servpro hit a home run! Issac was the field agent that came out and did the inspection and abatement process. Issac was professional, and communicated clearly on what the process involves. Scheduling with ServPro was easy and had availability the next day. Hopefully I do not have to use Servpro again but I highly recommend their services.

Bernadette is amazing and so helpful! She is able to explain the process of repairs. Is helpful in understanding pros and cons of making a claim through your insurance depending on your situation.

Seth and his team were incredibly helpful from start to finish. Where our insurance company made it as difficult as possible Servpro was as helpful as possible for every step. They did great work and were happy to be back in our house.