SERVPRO of Downtown Austin/Team Jones

I’ve had past experiences with Servpro in my area, but I had to call this location to handle a water loss for my elderly family in Texas. The entire team was fantastic to work with! They were able to take the info from me and wasted no time in contacting my aunt to get her home taken care of! She was SO pleased with their professionalism and service. Thank you SERVPRO!

We had an excellent experience working with ServePro. Keith kept us updated throughout the process, providing clear timelines and ensuring we knew what to expect at every step. ServePro worked directly with our insurance, making the claims process so much smoother for us. What really stood out was how Keith communicated with he was respectful, professional, and ensured everyone was informed about the progress and next steps. Their prices were fair and transparently communicated, which gave us confidence in the services they provided. Keith really took a bad situation and made so MUCH easier.

I am extremely pleased with the service provided by Servpro after my house fire. The individuals I’ve interacted with have been professional, personable, and attentive. Linda especially stands out with her attention to detail and communication skills. She has really impressed me!

This team of people is super efficient in taking care of your mold remediation needs. We had quite a bit of growth in our downtown condo unit, and I was pleased with the professional, timely and meticulous way they handled the job. In talking to the crew I could tell they were very knowledgeable, and I particularly appreciated how they kept us regularly informed of their progress during the multi-day job every step of the way. They are upfront and honest about timelines and get the job done right. Their busy schedules reflect the high quality of their work in my opinion, so call them first if mold is a problem at work or at home! Highly recommend.

SERVPRO of Downtown Austin/Team Jones exceeded all expectations! From start to finish, their professionalism and attention to detail were exceptional. They promptly responded to our emergency situation and efficiently restored our property to its pre-damage condition. The entire team was courteous, knowledgeable, and dedicated to providing top-notch service. We highly recommend SERVPRO of Downtown Austin/Team Jones for any restoration needs. Thank you for your outstanding work!