Roto-Rooter Plumbing & Water Cleanup

Outstanding Service from Eric at Roto-Rooter Eric from Roto-Rooter did an excellent job fixing a broken water pipe at my home. He was professional, knowledgeable, and took the time to explain the issue and the repair process clearly. The work was done efficiently and with great attention to detail, and everything was left clean afterward. I really appreciated his honesty and reliability. Highly recommend Eric and Roto-Rooter for any plumbing needs!

Rodolfo did an amazing job! All my sinks were completely clogged and he cleaned every one of them perfectly. His service was outstanding from start to finish professional, kind, and really thorough. I truly appreciate the care he put into his work. Absolutely well-deserved praise. I highly recommend Rodolfo to anyone who needs a reliable plumber!

Felipe D. went over and above what was expected to install our old water heater. He was prompt, courtesy, respectful of our property, personable, and thorough. Highly recommend. Water heater died at 4am and we were able to shower that evening. Thank you, Felipe!

He was friendly, informative, and fixed our sink in about 10 minutes...we needed someone to come out today and RR was the only company in Orlando that could send someone...he ran a little late, but that was okay, since they let us know and it's to be expected on Black Friday. He did great work, cleaned up after himself and we were very pleased. We will definitely call them again

I cannot in good conscience recommend this company. From the start, I felt taken advantage of as a "woman scheduling service without my husband present". They refused to provide a price over the phone, and when they arrived, the technician “thought about it” (didn't even show me a menu of services) and quoted me $480 just to snake our sewage line. He then quickly added that it would be $589 if they scoped the line and snaked it too. I politely declined the scope, but they went ahead and scoped it anyway (they only charged for the agreed $480). After showing me a video of a supposed blockage and “explaining” the situation to me over and over, they told me the only fix was to dig up the line, install a trench box because it was “OSHA required,” and replace the entire section of pipe—for a whopping $4,200. While they were mansplaining the situation, my husband was listening through our doorbell camera. He does this type of work for a living and was quite disturbed to hear them admit, once they thought I was out of earshot, “we didn’t even have the right tools to do this job.” Thankfully, I got a second opinion. That plumber actually opened the septic tank (which had just been pumped in May), identified the real issue in under 20 minutes, and had it fully resolved within 48 hours. It still cost thousands, but it was the correct fix—nothing like the unnecessary work this company tried to pressure me into. This company preyed on what they assumed was my lack of knowledge, tried to upsell me into unnecessary, outrageously expensive work, and acted unprofessionally behind my back. Get a second opinion before you let them near your home. The only reason they got more than 1 star is because they were able to get to my home within 2 hours of calling to schedule them.