Roto-Rooter Plumbing & Water Cleanup

Had a plumbing emergency, they got here within an hour. Professional with great customer service, had it resolved pretty quickly. Cost a little bit more than other places, but well worth it for quick quality service early sunday morning.

My water heater is not working so I called this company to fix water heater, I called like 2pm they i received a text that they are experiencing delay on our area and they will text again around 6pm and they did, so they set a time and will come about 7pm i agreed, Sammy came, very nice guy, checked my tankless water heater, went around the house asked few questions took photos, talked to his boss and finally saw a knob that was a little off, so he pull the knob, didn’t open the water heater just pull a knob and it start working again, great right? No expensive parts replacement, wrong! He told me how much it cost for the service, $355 and want to charged me for overtime because it’s 7pm, I told him I called earlier and why is it my fault you came late? If I knew about overtime fee I just let you come the next day, they didn’t charged me for the overtime but still charged $355 for pulling a knob. Nice gig! I’m not mad, I’ll just use local independent business next time.

Luis arrived at my rural location within 2 hours of calling dispatch. Within 20 minutes, Luis cleared the sewer line serving 3 commercial tenants. He recommended camera inspection which revealed potential problems. The camera inspection and jetting were completed the following day with minimal disruption to my tenants. Will definitely use Roto Rooter again.

Sunday morning before church and I had a backed up toilet. Andrew Hyde was the tech that came out and quickly remedied the problem. Fortunately, there was no mess inside or out.

My service technician Ramon was very good..very knowledgeable and respectful ..he's a keeper great personality also his supervisor Angel was just as great.. would definitely have them back and also recommend them as well