Restore Serve Restoration

A flooded house is just awful, but Caleb made it the most pleasant experience possible. Not only is he extremely knowledgeable, his customer service skills are rare in this day and age. They took so much care in moving all my things, they even thought to relocate all of my coffee needs to one place, including plugging in the coffee machine so everything was ready for me when I needed it most. Waking up and not having to search for my creamers and sweetening packs meant more than they probably know. I cried tears of happiness for the first time since this all started.

This company was phenomenal! They were prompt, informative, professional, priced competitively. Orlando was incredible at talking me through the process and keeping me updated on the process. Marco was excellent at explaining the process as well! Jack was incredible to respond and scheduled my service asap despite it being a holiday week. Would highly recommend across the board, no complaints!!!

Orlando is an absolute Rockstar. He went WAY above and beyond to help me find the source and fix the water intrusion as well as dry out my wall. He was very communicative and helpful every step of the way. Can't recommend him enough.

We recently experienced a sewer stoppage that caused our downstairs shower to overflow into the house—classified as a Class 3 event due to raw sewage contamination. From start to finish, this remediation company exceeded all expectations. They walked me step-by-step through the entire process, carefully packed and removed our belongings from the affected areas, and thoroughly removed all contaminated materials (including walls, flooring, and the shower). They set up a vapor barrier, dried everything out, and ensured the work was done with precision and care. I also want to highlight Marco (Master Restorer) and Jack (the owner). Both were absolutely fantastic to work with. They took the time to discuss all my concerns about cost and process, answered my questions in detail, and followed up with several emails that clearly explained every step. Their professionalism and patience really put my mind at ease during a very stressful situation. What impressed me most was their commitment beyond the cleanup. They even returned when the insurance adjuster arrived to make sure every bit of damage was fully documented. That level of support speaks volumes about their dedication and customer care. I truly hope I never face a situation like this again—but if I do, I would call them without hesitation. I cannot rate this company highly enough—they turned a nightmare into a manageable process with confidence, expertise, and compassion.

Restore serve is great! They helped me a bunch with the whole process after I had a pipe leak. Orlando was great and helped me understand how everything worked. Really appreciate the whole team!