Regency DRT

Whew where do I start. The experience i had with Emillie, Demeres and the contractors that they hired were all awesome. Emillie took her time with me during the whole process explaining everything along the way. She put herself in my shoes and I didn't feel pressured. I really appreciate them all. The whole team including the contractors were all amazing. Thank you again for helping to get my house back together. I love it! Signed a satisfied client👏🏾 🤩 💯

I had a hot water tank burst. Regency came immediately. I had a few inches of water in my home. Gaetano showed up and had things under control within few hours, he was professional, knowledgeable, acted fast, caring about my home, and absolutely knew what he was doing. He saved my condo. I would highly recommend Regency with their team of professionals and Gaetano is a huge asset to this company, worked so hard to save the contents. I owe him a huge thank you!!

We unfortunately had a tree hit our house during a pop up storm and my son's room sustained water damage. The company was out asap and set up everything needed to dry out the room and carpets. Kyle and Jordan were professional, knowledgeable, friendly and always on time. Three days in a row they were here, including the weekend. They were very efficient. They walked us through the process and eased our anxiety a bit. Thanks, guys!

This is a two part review. Stay away from any restoration side of this company. Our Child's bathroom, and an adjoining closet flooded in February due to busted pipes in our interior walls. This company was recommended to us by our Home Insurance. *First contact was EXCELLENT. The Receptionist had flawless customer service, and the people who preformed our water/Mold mitigation services were prompt, polite, and amazing to work with! The rest of our renovation was placed with a project manager, Mr. Haynes for **2-4 weeks out.** We agreed, because again, the first experience was perfect. Since being placed with Mr. Haynes, our project has been put off, and put off. For FIVE months. Something that he has continued to insist is a *small 1-3 day project.* Mr. Haynes was over 20 minutes late for his first inspection months ago, and the problems have not stopped. We paid our deductible back in 03/2022. Then the company vanished. For weeks. He then called with excuses. More vanishing. Then on June 11 2022, he finally showed back up with new contractors. Saying that he couldn't help the delay, that he was only here on Saturday because we have a Disabled Veteran in the home. Etc. We explain that July is an extremely busy month for us. He then says jokingly that there is no way this project will be started that late. Just received another phone call of excuses, saying he *might* be able to start next Wednesday or Thursday, June 29-30. With our Youngest Child's Birthday being next week, we email back to explain that now our availability will be the week of July 5th. IMMEDIATELY responds with a *Vacation response email.* Looks like they took our deposit, and ran. We are also providing many of the materials used, and Mr. Haynes had yet to give us an updated quote. We also got an invoice for the entire amount 4 weeks ago. Mr. Haynes responded with *it's easy to push the wrong button.* Again. Five months of excuses as to why our project has yet to be completed.

I've had to use RegencyDRT twice the gentlemen who came out Kyle and Demere have always been professional and very prompt. They would ask if and when I was available for for checking humidity reading for my room. They made scheduling and contact with them easy. They were very respectful of my property as well. I would use them again