Paul Davis Restoration of North and South Austin

Paul Davis Restoration just completed a lengthy repair of damage in our historic building. The head of construction was excellent about keeping us up to date on the project, managing the subcontractors (also excellent), and working with our insurance. The company was flexible about unforeseen situations and special circumstances that arose due to the nature of the historic site and, most importantly, did the job right. I would not hesitate to use them again or to recommend them to others.

Would not recommend contractor under any circumstances. The project manager was unreliable to provide decent timelines, unreachable regardless of the time of day, and unable to properly command the job. My repairs took 4 months longer than they originally quoted and all of it was due to mismanagement of the sub-contractors or vendors. In addition PDR took multiple weeks to months delay to pay the sub-contractors what they where owed after all payment was made to them from my insurance. I had 3 different sub-contractors that PDR chose to use, call and ask that I submit payment directly to them because the project manager was no where to be found. They even threatened to put a lean on my home multiple times! PDR still owes me hundreds of dollars that I paid out my own pocket to avoid this situation from escalating. They appear to have severely incompetent people working in their organization and I do not trust that I am alone in feeling this way!

This project started out good but I had to point out and then get corrected almost every thing that was done except for the roofing. But they were unsupervised and backed their truck up in the garden. Here are some things that I had to catch while Paul Davis should have caught. 1. My son's room had ceiling replaced and the mud joint cracked and the texture does not match. 2. The smoke detector electrical was put in crooked and not flush with the ceiling. I pointed this out so the smoke detector was then caulked it to cover the non flush junction box. Now you can't take down the smoke detector to change batteries etc. I also had to point this out. So they "fixed" it yet it was still not straight and once again caulked in place. I had to then point this out to Paul Davis. The backsplash they started putting in was not being installed correctly with spacers so was not level. Too had to point this out to Paul Davis so it all had to be taken down and re done. I told Paul Davis the details such as no tile to go in the window areas and window sills need to be installed and this was brought up 3 times. When I came in they were putting tile in the window area so this all had to be ripped out. The did the work and the tile was not straight along the window area so they but aluminum channel after the tile and just glued it on which is not correct and they just did the sides not the top. This goes on before tile. They then mudded and painted the window area and sill plates but used flat white paint and did not match the gloss like the rest of the kitchen. They did not put the lighting back that was on top of the counter. The under cabinet lighting they did put back was not done correctly and I had to point this out such as running the cable through holes in the cabinet not just over it. I looked at the groute they were using to install the new glass tile and it says "Not used with glass tile" I pointed this out. And he said he would send a guarantee. We needed our rain gutters fixed so they took down the ones that were up and found they needed to replace some wood so left. It rained hard that night and with all the rain coming straight off the room onto the patio it leaked inside and down the 2nd floor ceiling in the middle of the night. I called and called but could not get someone out even though they had a 24 hour line. I put up tarps and they came out and opened them up and did work and did not replace them!! It rained that night and I'm up at 3am putting tarps up in the rain as it started leaking again!!! I had to pay for my full hallway ceiling to be dried out replaced, textured and re painted!!! They never even asked what happened or if they could help to fix this. I wish I took more pictures There is more but it won't let me type more.

The Austin Paul Davis has taken care of me twice now for damage to rooms caused by faulty plumbing and both times arrived promptly with their equipment to get the damage mitigated as quickly as possible. Jesse took great care of me leading the demo, moisture control, and cleanup on my most recent incident with support from Ray and Kole and I’m extremely happy with the care that was taken in the project. I don’t want any more leaks in the house but if I do I wouldn’t hesitate to call Paul Davis.

We had a pipe burst in our attic after a freeze. Walls and ceilings were damaged in several rooms of our home which were in need of repair and also in need of a paint job. Working with Chris and his team was super! We were very impressed with their excellent workmanship, attention to detail, friendliness, positive attitude and dedication to getting the job done in a quick and efficient manner. Hopefully we will not have to go through this again but if so we will call Paul Davis Restoration. We highly recommend them!