OCC911

I am writing this letter to express my sincere gratitude for your employee Ray. As the owner of the above property that he had been assigned to. I have had the pleasure of witnessing firsthand the tremendous dedication and effort he is putting into making my home to be completed to my expectations. He has kept me informed of all the processes, he has guided me as to what each process is  and always answers my phone calls or returns my calls as soon as possible . He never makes me feel like I am bothering him with all my questions and believe me I always have. lots of them. His crew is awesome, and the work being done to date is beautiful. Rays attention to detail and strong work ethics are remarkable and inspiring. He consistently goes above and beyond his role and it has not gone  unnoticeable. His outstanding contribution have greatly impacted the rebuild of our home to go smoothly.  We have been blessed to have Ray as the supervisor over our project. I am sharing this with you because I feel that excellent employees need to be recognized for their work and at the same time to let you know what a blessing it is to have employees like Ray working for your company. Thank you Carmen Serrano

OCC911 provided exceptional service from start to finish. The crew was professional, friendly, and efficient, and they explained everything clearly. We had a leak in our garage, and LANCE was extremely knowledgeable and made us feel completely at ease. The work was completed quickly, and we were very happy with the final result. Highly recommend! Angel Lopez

Yall are the best! After being the victim of arson I had no clue what to do. Mike Shorb and everyone at OCC911 took great care of me. It was a long ordeal but we finally made it through it and I love how my condo turned out! Ray was a great site manager, he even showed up on a day he wasn’t working to fix something! The whole crew definitely took a lot of the stress off of my shoulders and I am so happy with the end result

I had the pleasure of working with Lane Adriance, Reconstruction Project Manager, at OCC911 and his team! Lane and his team were AWESOME and were able to fix a leak I had in my bathroom which included drywalling and new trim! I was beyond impressed with their hard work, great communication, and timeliness! Unbelievable crew and work! Thank you all!

3 starts because our home was completed and we're thankful for that. I'm the beginning we had the upmost confidence and it was backed by the conversations we were having with Mike and Isaias. Down the line Mike dropped away and our contact person was Isaias, which was still fine. The fire happened November 2024, we were told work would be complete May 2025. Then it moved to June, July and ultimately August. Sometime in April 2025 we were passed over to Luis. Now this is when the experience took a downward spiral. This guy was NOT a good communicator. He even went on vacation and we had no idea, he just wasn't answering calls for a few days and I had to reach out to Isaias to find out that Luis was on vacation. It got to the point that we were feeling bad for reaching out for updates. So we moved in on August 2025, mind you there is still work that need to be completed, but our funds were depleted so we had to move back home. Things really didn't get finished until end of September. At the end of the day we felt neglected and made to feel like we were a problem. I run 2 businesses and I'd NEVER want my customers to feel the way we did at the end of this ordeal. There's still things in the house that need to be done, but we're home and that's what really matters. There's a small hole in my dining room ceiling were the light fixture was. I waited to do this review to see if there would be a follow-up visit or even a call, there wasn't. We've been here for 3 months now. So yeah, 3 stars because my house was "finished" I would not recommend