Genteel Plumbers

Genteel Plumbers provided excellent and professional service. The plumber was punctual, knowledgeable, and very courteous. The issue was diagnosed quickly and fixed efficiently, with everything explained clearly. The work was high quality, and the pricing was fair. I highly recommend Genteel Plumbers for reliable and trustworthy plumbing services.

Response time =Excellent. Joe performed an inspection of our old toilet and made a cogent recommendation. He clearly explained our options and pricing of the toilet plus possible warranties. We were leaving on vacation the next day (9/3/2025) and didn’t want another toilet flood. Earlier this summer we had one while we were on vacation. Ended a working toilet. The one replaced was 12 years old and almost overflowed after a flush in the morning. Turned off the water to the toilet before it did. Tried plunging with partial success and decided to call in a plumber. Genteel had good YELP ratings and looked to be in the neighborhood on Irving Street . Though we found out later that may have been an old address. No matter. The handoff from Joe to Daniel, who performed the install, was seamless. Both were very professional and a pleasure to work with. Both were good active listeners and answered our questions well. If we have a plumbing issues, I would NOT HESITATE to call Genteel. I would not hesitate to recommend this business. One other thing that struck me was how good the virtual assistant was. I’ m getting close to the “get off my lawn” stage ( @ 67 years old) in life. To date I have not been a fan of virtual assistants whatsoever. Whatever technology Genteel invested in, it is head and shoulders above any other virtual assistant I have dealt with. I didn’t have to scream “CUSTOMER SERVICE” into the phone several times to talk to a person and not a robot. Very human like. And GOOD INCLUDING FOLLOWUP. As a self identifying neo-Luddite, I was impressed.

I recently had a clog issue in my kitchen sink and called Genteel Plumbers to come in to fix the issue. The assigned Technician, Daniel, is super nice and professional. He tried several equipment and worked on it for 2 hours, and finally removed the clog. We are very happy with the service quality.

I had an excellent experience with Genteel plumbers and wanted to share the story: There was a mystery leak in my house: water was leaking through a hole in the basement ceiling through which gas pipe passed. Clearly, the gas pipe itself could not be leaking water, so the water could be coming from literally anywhere above in the entire multistory house! This is a really bad mystery to have because the total ambiguity of the source could mean a lot of chopping into walls without knowing where to look. Joan from Genteel approached the situation like a real detective or scientist, proposing various experiments (that I never would have thought of) and noticing tiny details that could be relevant, all without resorting to cutting open my walls or ceiling. To my amazement, he narrowed down the issue all through these experiments and without having to cut into anything. In particular, he noticed a tiny detail (a missing seal on the side bottom of a swinging shower door) and hypothesized the water might be slipping through that crack onto the bathroom floor outside the shower, pooling, and then trickling down through a tiny crevice in the floor. So we ran an experiment and he turned out correct! So the mystery was solved without any damage to the house at all! Then to my total surprise when he was leaving he did not charge me despite 90 minutes of detective work. He said that it was just done to prepare an estimate (to make an estimate in case work was needed) but that because no actual plumbing work ended up needed, there was nothing to charge for. In the end he saved me untold time, expense, and inconvenience, all for no charge at all! And as a result he earned one thing from me I rarely feel towards service providers: trust.

Genteel plumbers consistently comes through for me, and Ive been so impressed with their customer service. 5 years ago they installed a new water heater when my old one leaked, and they did so immediately so I wouldnt be without hot water. Every year since they come by for free to flush the water tank to keep up the maintenance. Recently, the water heater gave me an error code which I was able to resolve with some tinkering. When I called them, they offered to replace the water heater for a brand new one, at no cost. Just to be safe. I feel like Ive gotten so much value out of choosing Genteel plumbers, and working with them continues to pay off in great service.