BELFOR Property Restoration

Belfor was called in by our insurance to come dry out our home after a flood. We chose to hire them for the restoration, abatement and non covered remodel because they went over and beyond for us. They helped us get not only the flood repairs done but made it possible to update and upgrade at a non covered reasonable cost for my older mother who could have easily been taken advantage of. Their transparency, patience and extra care they took with our family home of over 60 years will always be appreciated. Manager Jerry and supervisor Giancarlo were excellent and I would highly recommend them both . All the workers on our complete project Arturo, Mark, Albert, Abraham, Hector and Chris were above par and did excellent work and we now are enjoying what can be considered a brand new home.

Poor communication and minimal effort to fix their own mistakes in timely manner. Obviously cater to businesses over residential jobs, leading to delays of months and months for homeowners. Usually no onsite supervision, and frequently do not do things right the first time. Expect to do your own Quality Control and spend enormous time hounding them to follow through on their commitments. The work they told us they would complete in just 8 weeks (finishing in April) is still not complete today, now 4.5 months later. See 2 photo examples: broken fireplace and dead light switch that connects to nothing. Both were working fine before Belfor got to them...and months later are still not fixed. Some of their staff seem genuinely concerned about their reputation, but others just want to chase the next job.

The restoration was terrible TIMING. It took 3 1/2 months to put cabinets DOORS together and simple white painting. The work took DAYS just TO PUT hinges on the cabinet. Feel like they took advantage of the situation because we were so nice. We overheard the manager and the worker in our home get into an argument over the phone 📱 so we knew somewhere there was tension and slacking with the workers. Our opinion they all need to come together and work better as a team.

My wife and I came home to a flooded house after vacation back in April. Belfor was referred to us by our insurance company. Jerry the project manager was very friendly, communicative and he set up his best team for us, gave us a time frame from start to complete which we were happy about. Gian, who oversaw the whole project process, was overall amazing. His dedication, professionalism, friendliness and great communication made the process so much easier. Daily calls were made to give status updates which was greatly appreciated. Gian and his team were able to complete the project a lot sooner than expected. The team was very respectful of my home. Cleaned up after themselves. Just overall a great experience with a great company. Only con that I have is with the moving company. And I’ve communicated that. However Belfor is still worth the 5 stars! Fast forward to now, I had some issues come up. And first thing I did was call up Gian. He was able to get to the bottom of it, and get me some answers. Not only did he provide excellent service throughout our project but even after. I hope I never need their service in the future, but if I do, I will definitely be reaching out! Thank you Jerry and Gian at Belfor!

As the GM of BELFOR Fresno I'm always available to answer any questions you may have regarding your restoration project and the complex administrative process when dealing with insurance claims. I have 37 years experience in this industry and am 100% committed to customer satisfaction. When catastrophe strikes be sure to call the number 1 team in The Central Valley, BELFOR Property Restoration!